Policies
Our Care Commitments
At Encounter Wellness, we believe in creating a supportive environment where healing can flourish. To ensure we can provide the best possible care for everyone in our community, we have established these thoughtful guidelines for our work together.
Appointment Care
Arrival Time
We want to ensure you receive the full benefit of your therapeutic time together. If you arrive more than 15 minutes after your scheduled appointment time, we will need to reschedule your session. This allows us to maintain the quality and depth of care you deserve.
Schedule Changes
Life can be unpredictable, and we understand that changes sometimes need to be made. We kindly request 24 hours’ notice for any appointment cancellations. This consideration helps us serve our community effectively and ensures the time remains available for others who might need support.
Mental Crisis Situations
Your safety and well-being are our highest priority. If you experience a medical emergency:
- Please call 911 immediately.
- Proceed to your nearest emergency room.
- Once you are safe, let us know so we can support your ongoing care.
Our Commitment to You
We are dedicated to:
- Providing a safe, nurturing environment for your healing journey
- Respecting your time and energy
- Maintaining consistent, quality care
- Supporting you through life’s challenges
Questions About Our Policies?
We are here to discuss any questions or concerns you might have about these guidelines. Please reach out to us:
These policies are designed to support your healing journey and ensure we can provide the highest quality of care for our entire wellness community.