FAQ
Frequently Asked Questions
At Encounter Wellness MHS, we understand that reaching out for support can feel overwhelming. We are here to provide clarity and reassurance as you take this important step toward healing. Below, you will find answers to some of the most common questions about our services. If you do not see what you are looking for, please do not hesitate to contact us—we are always here to help.
1. General Information
What is Encounter Wellness MHS?
Encounter Wellness MHS is a safe and welcoming space where individuals and families can explore their mental health and wellness needs. Our mission is to empower you with compassionate care, personalized solutions, and the tools to navigate life challenges with resilience and hope.
Where are you located?
How can I contact you?
We are here to listen and support you. You can reach us in the following ways:
- Phone: 513-682-3200
- Fax: 513-682-3201
- Email: [empower@encounterwellnessmhs.com]
2. Services Offered
What services do you provide?
We offer a range of mental health services designed to meet you where you are. Our approach to care is always tailored to your unique needs. Together, we will work toward creating a sense of balance and well-being in your life.
Do you offer transportation assistance for appointments?
We provide Uber Health transportation for Spravato (Esketemine) treatment because it necessitates a 2‑hour observation window. To ensure your safety and comfort, we have established a comprehensive transportation option using Uber Health. Our service offers reliable, door‑to‑door rides so you can focus on your well‑being without worrying about traffic or parking. We offer complete coverage for the first 10 miles, with any remaining distance charged to your personal payment method. Please contact our office to get approved for Uber Health services.
- Reliable service: Professional, respectful drivers who prioritize your comfort.
- Real-time tracking: Peace of mind knowing your ride is monitored for safety.
When you schedule your appointment, our compassionate team will coordinate your transportation needs with care and attention. If you have any questions about this service, please contact us at 513-682-3200 or email.
Who are your services for?
Our services are for those navigating the complexities of mental health—mainly adults and adolescents. No matter where you are in your journey, we are here to walk beside you with care and understanding.
3. Appointments and Scheduling
How do I schedule an appointment?
Scheduling an appointment is simple. Call us at 513-682-3200 or email us at [empower@encounterwellnessmhs.com]. We will guide you through the process and help you find a time that works best for you.
What is your cancellation policy?
We require at least 24 hours’ notice for any appointment cancellations. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee. This policy helps us serve our community effectively and ensures that time remains available for others who might need support.
What happens if I’m late to my appointment?
If you arrive more than 15 minutes late, we may need to reschedule your appointment. To ensure you receive the full benefit of your therapeutic time, we ask that you arrive on time for your session. This allows us to maintain the quality and depth of care you deserve.
Do I need a referral to access your services?
No referral is needed. You can reach out to us directly via text or phone call (513-682-3200) to begin your journey toward healing and wellness.
4. Payment and Insurance
What forms of payment do you accept?
We accept a variety of payment methods, including credit cards and checks. If you have questions about payment, please do not hesitate to contact us.
Do you accept insurance?
Yes, we work with many insurance providers to make our services as accessible as possible. For specific details about your coverage, please call us at 513-682-3200 or email [empower@encounterwellnessmhs.com].
Are there any financial assistance programs available?
We believe that mental health care should be accessible to everyone. If you are concerned about costs, please reach out to us. We will work with you to explore options that fit your situation.
5. Privacy and Confidentiality
How is my information protected?
Will my sessions be confidential?
Yes, your sessions are completely confidential. The only exceptions are rare situations where we are legally required to act, such as concerns about safety. We will discuss these exceptions with you during your first session, so you feel informed and supported.
6. Additional Questions
What should I bring to my first appointment?
To help us get started, please bring:
- A valid photo ID
- Your insurance information (if applicable)
- Any relevant medical or mental health records
- All paperwork is required to be filled out prior to your appointment
If you are unsure about what to bring, do not worry—just give us a call, and we will guide you through it.
What should I do in case of an mental crisis?
Your safety and well-being are our highest priority. If you experience a medical emergency:
- Call 911 immediately.
- Proceed to your nearest emergency room.
- Once you are safe, let us know so we can support your ongoing care.
How can I provide feedback or file a complaint?
Your voice matters to us. If you would like to share feedback or have concerns, please contact us at 513-682-3200 or email. We are here to listen and improve.
Do you offer resources?
Yes, we are committed to supporting you beyond individual sessions. Please reach out to learn more about additional resources that may be available to you.